We worked with Allied Domecq Inns to define and deliver a culture change programme to empower the front line to deliver increased sales and customer satisfaction.
The change programme started with customer research and a review of ways of working. We then worked with the MD and his team to agree changes to team structures, budgets, metrics and incentives to improve the performance of customer-facing teams.
We supported the roll out of the programme over a three-year period. It was highly successful and subsequently extended into other parts of the group. It also won the Allied Domecq Chairman’s Award for Excellence.
'Very high calibre company to work with - both a pleasure and a learning curve for us'
(ADI Project Manager)